Frequently Asked Questions
1. How do I place a design order?
2. What kind of files should I provide?
You can upload your logo, photos, text content, or any reference materials that help us understand your project. We accept common file formats such as PDF, JPG, PNG, and DOCX.
3. How long will it take to complete my design?
Standard design projects are usually completed within 3–5 working days after receiving your brief and materials. Larger or more complex designs (like company profiles or annual reports) may take longer, depending on the scope.
4. How many revisions are included?
Each design job includes up to 2 rounds of revisions to ensure you’re happy with the final result. Additional revisions can be arranged at a minimal fee.
5. What will I receive after completion?
You’ll receive the final design files in high-resolution (print-ready) and digital (web/social media) formats, depending on your project type.
6. Do you provide printing services?
Our focus is on delivering high-quality design work. For printing, we recommend our trusted partner DigitalPrinting.com.my – a professional printing service offering business cards, brochures, catalogues, packaging, and more. Once your design is complete, you can easily send the files to them for fast, reliable printing.
7. Can I get a quotation before confirming?
8. What payment methods do you accept?
We accept major payment methods in Malaysia, including online banking (FPX), credit/debit cards, and eWallets.
9. Is my information and artwork kept confidential?
Yes. All client files, designs, and business information are treated with strict confidentiality and used only for your project.
10. Can I request a custom design package?
Of course. If your project doesn’t fit our standard packages, contact us with your requirements and we’ll prepare a custom quotation tailored to your needs.
